A seasoned customer success leader with 15 years of experience across IT sales, business development, inside sales and marketing. Known for building long term enterprise relationships, driving adoption and ensuring measurable business outcomes for clients. Expert at guiding customers through complex digital, AI and cloud transformations while maximizing account growth and retention. Strong in customer onboarding, QBRs, expansion strategy, renewal management and executive stakeholder engagement. Proven track record of aligning sales, delivery and customer success teams to increase NRR, reduce churn and accelerate client value. A trusted advisor to C-level leaders with deep understanding of technology, GTM strategy and enterprise customer lifecycle.